Carriers What carrier services do you offer?
- We offer US Domestic Termination, US Domestic Toll Free Origination, International Termination, US Switched
- Services, US DID Origination Service.
- What differentiates CP from other VOIP providers?
- Our ONNET footprint that covers over 42 LATAs and an aggressively priced ONNET product.
- Can you send us your rate decks?
- Rate decks are provided upon request.
- What niche markets does Aeon offer?
- Markets are noted on the rate decks.
- Do you provide International service?
- Yes, worldwide thru our various Tier 1 carriers or thru carriers with their own directs.
Implementation- How do we test?
- Yes via our IP Test interconnect form.
- How long does it take to set up a test?
- It normally three business days to set up a test.
- Once we test, how long to turn up new service live?
- A new service would normally take about 7 to 10 business days (upon completion of contract and receipt of
- deposits) to turn up.
- What is the process?
- Test IP (or order TDM facilities into CP switch)
- Complete credit application
- Sign and initial Carrier Services agreement and rate decks and return to CP Corporate
- CP receipt of appropriate deposit
- CP EVP signature of Carrier Services package.
Network Control Center (NCC)- Please tell us about your Network Control Center?
- Located in our Corporate headquarters in Las Vegas, Nevada, our Network Control Center is fully staffed 24
- hours a day, 7 days a week monitoring both the Aeon voice and data network. The NCC works directly with
- customers, vendors, and providers to resolve network and service issues.
- Escalation procedures?
- Escalation procedures are provided upon request.
Do you provide Service Level Guarantees? Yes, a Service Level Agreement is provided at time of contract - Billing/Deposits
Are there monthly minimums for your carrier services? Yes, there is a $1,000 monthly minimum for all new carrier accounts. Are deposits required?
Yes, deposits are based upon Credit review with a MINIMUM of $1,500 per 24 channel equivalent for Domestic Services. Deposits for International service are determined on a case-by-case basis. How often do you issue bills? Standard bill cycles are weekly net 3 day if International services purchased. Monthly net 5 day if Domestic Services only are purchased. How can we access our CDRs? Secure FTP site password and login provided How often can we access our CDRs? You may access your CDRs on a daily basis. Is it a secure site? Absolutely! How do we order new services? We provide a Customer Welcome package which gives various logins to order Toll Free or DID service. Do you provide LNP for DIDs and Toll Free numbers? Yes, you may request to port your number conveniently online! Is your order system web-based? Toll Free and LNP orders can be placed online. However, new DID number requests are currently handled by our Provisioners.
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